We’ve compiled answers to some of the most frequently asked questions to make it easier for you to find the information you need.
Accomodation
Do I need to arrange my own accommodation?
No, accommodation is included in the event package. During your registration, you can select one or two nights at Hôtel Mövenpick Amsterdam City Centre. Once your event registration is complete, our team will book your accommodation.
Can I choose my room type?
No, you cannot choose your room type. We have reserved a quota of rooms in different categories, which will be allocated randomly.
What if I have special accommodation requests?
If you have specific needs such as accessibility or other preferences, please inform axwaysummit.emea@axway.com us ahead of time so we can accommodate you accordingly.
How long can I stay at the accommodation?
The accommodation is typically reserved for the duration of the event, but extended stays may be available at an additional cost. Please contact axwaysummit.emea@axway.com if you wish to extend your stay.
Can I come with a guest?
You may attend the event with a guest. Please be advised that any additional accommodation or related expenses will be the sole responsibility of the guest. Should you wish to be accompanied, kindly notify axwaysummit.emea@axway.com in advance so that appropriate arrangements can be made.
What is the check-in and check-out time for accommodation?
Check-in time is typically after 3:00 PM, and check-out is by 11:00 AM.
Can I leave my luggage at reception if I arrive before check-in?
Yes, there is a concierge at the reception where you can let your luggage.
Transportation & Parking
Is transportation to the event included?
Transportation to and from the event are not included. We can provide recommendations for local transport options.
Is parking available at the Mövenpick Amsterdam City Centre?
Yes, parking is available. The hotel provides access to the Piet Hein Garage, a secure underground parking facility located directly beneath the hotel. Please note that parking fees apply and may vary depending on availability and the duration of your stay. Reduced rates may be offered through the hotel, subject to availability. For more information, please contact axwaysummit.emea@axway.com.
Meals & Dietary Options
Are meals provided during the event?
Meals are provided, including breakfast, lunch, and dinner during the event days.
What about special dietary options?
Special dietary options can be requested during the registration process.
Registration & Payment
What happens if I need to cancel my accommodation or event registration?
Cancellation policies vary depending on the venue and package. We recommend reviewing the terms and conditions of your booking. Typically, cancellations made within a certain time frame are eligible for a full refund or credit.
Can I transfer my ticket to someone else if I can’t attend?
Substitution of registration (same type) is permitted up to and including the conference dates. Substitution is permitted per original registrant with written consent. The individual submitting the substitution request is responsible for all financial obligations associated with that substitution as well as updating any contact/demographic information.
Are group booking discounts available?
A complimentary ticket is offered for every three tickets purchased.
What are the payment options?
You can choose during the registration process to pay either through Paypal or either on billing.
Do I need a Paypal account to pay online?
No, you you don't need a Paypal account to pay online. You can use a credit card.
Networking & Meetings
One-on-one meetings requests with Axway
During the registration process, you can request a one-on-one meeting with Axway Execs and experts. If you missed the opportunity to do it, it is not too late, you can send your request to axwaysummit.emea@axway.com.
One-on-one meeting confirmation
The date and time of your one-on-one meeting will be communicated by email 2-3 weeks prior to the event.
What is the dress code at the Axway Summit?
The dress code for the conferences and for the evening receptions is Business Casual.
Accessibility & Support
What happens if there is an emergency during my stay?
In case of an emergency, please contact the event staff immediately. We will have protocols in place to ensure your safety and well-being.
Is the Mövenpick Amsterdam City Centre accessible for people with disabilities?
The Mövenpick Amsterdam City Centre is fully accessible for guests with disabilities, including wheelchairs users. If you require any additional assistance during your stay or at event areas, please inform the organizing team in advance so that appropriate arrangements can be made.
How do I contact event staff during the event?
Event staff will be available on-site to assist you with any needs during the event.
Technology & Connectivity
Will there be a mobile app or platform for event updates?
Prior to the event, you will receive a link to join the event Whatsapp group. upon arrival.
Will sessions be recorded or available on-demand after the event?
Yes, all sessions will be recorded and made available on-demand after the event. Access details will be provided to all registered participants.
